Audit engagement
Exception Handling Workshop
A facilitated working session for operations and engineering to agree how failed, duplicated, or delayed API transactions should be detected and closed.
Who this is for
Ops leads and backend owners tired of ad-hoc Slack threads when settlement breaks.
Outcome
An agreed exception playbook covering detection signals, owners, escalation timing, and closure evidence.
Included
- Half-day or full-day facilitated session (remote or Taiwan on-site)
- Pre-read of your recent exception tickets
- Draft playbook template completed during the session
Not included
- Staffing an operations desk after the workshop
- Custom alert tooling build
How we work
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Ticket sample
We review a sample of recent exception tickets to ground the conversation in real cases.
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Facilitation
Roles, timers, and evidence requirements are decided live with both ops and engineering in the room.
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Playbook handoff
You leave with a draft that can be adopted into your runbooks the same week.
Exceptions still live in chat threads?
Propose two session dates and who must be in the room.
Schedule a workshop